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Psystar: The Epitome of Shady (Updated)

Reports from Engadget and Gizmodo revealed that Psystar has changed their address at least four times since The Guardian started investigating the company. More importantly, Engadget reports that the OSx86 Project has had their code for the EFI emulator used without their permission. I hold the OSx86 Project close to my heart because they helped me to virtualize OS X.4.9 on my Windows XP system. If this turns out to be true, Psystar will have to deal with both the OSx86 Project and the lawyers of Apple as well.

Gizmodo’s invesitagtion gave some insight into this myserious company. Apparently the listed addresses are not the addresses for Psystar. The first address turned out to be a residence. The second turned out to be a packing company. When asked about Psystar, the manager of the packing company, USA Koen Pack, stated that they had been at that location for the last 2 years and have never heard of Psystar.

Moreover, Psystar’s website has been having trouble, saying that they could not take orders because they could not secure transactions via credit card. Buzz Out Loud reported today that it has been very difficult to reach Psystar via phone and only one representative picked up the phone.

“Thank you for visiting Psystar. We’re sorry but the store is temporarily down due to the fact that we are currently unable to process any credit card transactions. Please send an e-mail to support@psystar.com with the subject line “UPDATE” so that we can update you when the store comes back online. For customers who have already placed orders: if you received a confirmation e-mail then your item is in queue to be built and shipped.”

The more I learn about Psystar, the less I applaude them for poking holes into Apple’s EULA. For now, I would recommend staying away from Psystar and just build your own hackintosh with the numerous tutorials from the OSx86 Project. I will update as more information becomes available.

UPDATE: Psystar has posted an explination on their site today explaining why they wasn’t able to receive orders yesterday and why they kept changing their address.

“We’re in the process of moving to a new location which is now listed on our contact page. The first new address posted (10481) was in error and our correct address is 10475 NW 28th Street. PSYSTAR was, prior to this past week, not ready to handle the enormous production capacity demanded by the online community. Due to the incredible response we have now expanded to a larger commercial unit to handle the supplies and assembly of Open Computers. THANK YOU for all of your orders.

Midday yesterday our store was not receiving any orders. This was due to the fact that our merchant gateway, Powerpay, dropped the ball on us and refused to process any more transactions from our company. We have reverted to Paypal until we can find a high-volume merchant. Apparently Powerpay was not ready to handle the community’s demand for Open Computing.

If you’re experiencing problems with our online store then please send a detailed e-mail tosupport@psystar.comThis e-mail address is being protected from spambots, you need JavaScript enabled to view it that will include the following facts about the computer that you’re trying use our website with:

  • Operating System
  • Web Browser and version
  • any error messages that you may receive

Due to the wave of orders for Open Computers coming through there is currently a 10 to 12 day build time for all products.”

Hmm…still sounds a little fishy for me and a little unprofessional to let their merchant gateway fall apart when releasing a monumental product like the Open Mac now deemed, Open Computer. Trying to stay off the radar already?

FINAL UPDATE: So it looks like Psystar’s address has stayed permanent in the last few days and a faithful Gizmodo reader, Kahri, went down to Psystar’s location and snapped this picture of their head quarters.


Looks like Psystar put up a vinyl graphic on their store front. OK, OK, less shady but I’ll still hold off and see if the iron fist of Apple will obliterate the company into a million unrecognizable shards. Here’s a better photo courtesy of Gizmodo.

Information courtesy of Engadget, Gizmodo, and Buzz Out Loud.

1 thought on “Psystar: The Epitome of Shady (Updated)”

  1. Psystar has got to be loving all this free publicity. It is insane how many sites/blogs were covering this mysterious topic. Now all they have to do is change the wording of their products to not include the part about being able to run Mac OS X and then not allow them to install it, but still set these “Open Computers” with compatible hardware and they will have a pretty big (and legal, I’d imagine) hit of a product!

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